Ked-Liphi (PTY) Ltd - Product Refund Policy

At Ked-Liphi (PTY) Ltd, we are committed to delivering innovative, high-quality products that meet our customers' needs. To ensure customer satisfaction, we offer the following refund policy for products purchased through our platform:

Refund Eligibility

  • Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, you are eligible for a full refund or exchange. Refund requests must be submitted within 14 days of receiving the product.
  • Incorrect Product Delivered: In the event that you receive the wrong product, we will offer a full refund or arrange for a replacement at no additional cost.

Non-Refundable Items

  • Customised or Personalised Products: Any items that are custom-made, personalised, or modified based on customer specifications are not eligible for refunds unless they arrive defective or damaged.
  • Change of Mind: We do not offer refunds for products returned due to a change of mind after purchase. Please ensure you make informed decisions before completing your purchase.

Return and Refund Process

  • How to Request a Refund: To request a refund, contact our customer service team with your order number and proof of purchase within 14 days of receiving your product.
  • Return Shipping: In cases where a refund is approved, the customer may be responsible for return shipping costs unless the product was defective or incorrect.
  • Processing Time: Refunds will be processed within 7-10 business days after the returned product is received and inspected.

General Conditions

  • Products must be returned in their original condition, with all tags and packaging intact.
  • Ked-Liphi (PTY) Ltd reserves the right to reject any returns that do not meet these criteria.